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High Roll Distro

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Frequently Asked Questions

  • Ordering & Account Setup

    What are your minimum order quantities (MOQ) ? 

    We offer flexible MOQs to accommodate both small retailers and high‑volume resellers.


    How do I sign up for a wholesale account?

    Simply complete our online application form to unlock B2B pricing and place orders.


    What payment methods do you accept?

    We accept all major credit cards (Visa, MasterCard, Amex, Discover), wire transfers, checks (local pickup), Zelle, and ACH.

  • Shipping & Delivery

    What shipping methods and rates do you offer?

    We ship via USPS, UPS, and common carriers. Free shipping is available over a certain order value (e.g. $750+ in the contiguous U.S.).


    How long does order processing and delivery take?

    Orders typically ship within 1–3 business days. Delivery times vary by region—Florida shipments often arrive next day.


    Can I track my order?

    Yes—once your order ships, you’ll receive tracking info within 24–48 hours.

  • Product Quality & Compliance

    Are your products lab‑tested and compliant with regulations?

    Every batch of hemp‑derived cannabinoids is third‑party lab‑tested to ensure ≤0.3% THC and full compliance with state and federal laws.


    What is the difference between industrial hemp and cannabis (marijuana)?

    Industrial hemp is the same species (Cannabis sativa L.) but contains ≤0.3% THC, so it has no psychoactive effects.


    What licensing or documentation do I need to purchase?

    Wholesale distributors must hold a valid food wholesaler or warehouse operator license and, in some states, a hemp‑specific registration.

  • Policies & Support

    What is your return and refund policy?

    We want you to love every order. If you’re unsatisfied, contact us within 30 days and we’ll guide you through returns or refunds.


    Can I private‑label or white‑label products?

    Yes—most of our products can be customized with your branding. Details are on each product page.


    Do you provide marketing and promotional materials?

    We supply high‑res images, banners, and product descriptions to support your in‑store and online promotions.

  • Legal & Age Restrictions

    Are there age restrictions for purchasing hemp‑derived or nicotine products?

    You must be at least 18 (21 in some states) to order. Any orders placed by minors will be canceled.